Customer Service


Frequently Asked Questions

Where is your shop?

You can find us in the heart of Zürich old town, Schlüsselgasse 16, 8001 - Zürich. Accessible from Paradeplatz, Rennweg, Rathaus and Fraumünsterplatz.

What size should I buy?

At Rumour we care that the garment fits first time. Of course we all come in different shapes and sizes and that is the same for our clothes to, even if they are marked the same size as fabrics, shapes and supplier may change style to style. Therefore we have taken the care and time to measure one of every style in every size to give you an idea plus notes on the fit. Please note that measurements are an approximation and variances may occur. Measurements are taken of the garment laying flat, they are not indicative of what the wearers body measurements should be and often the stretch of the fabric is not considered either.
As many designers are international, Rumour has relabelled sizes according to the Swiss womenswear guidelines.
These are
INTERNATIONAL     XS     S     M     L
UK                                6       8    10    12   
Switzerland               34    36   38    40
If you have any extra questions about a garment and it's fit please don't hesitate to e-mail us to ask. And of course, if the garment does not fit, you have 14 days to return the item for a refund.
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