Customer Service

Delivery & Returns

Convenient Shipping for the Swiss domestic market,

Rumour will dispatch all orders within 2 working days of payment being received. If paying via orange payment slip (ISR) payment must be made within 10 days of order placement. Orange payment slips are issued via e-mail only. If payment is not received the order will be canceled and goods will not be dispatched.

Both Post Pac economy and priority are available for all countries. 

For full price items - returns are free within Switzerland and Liechtenstein only and a returns label will be provided.

Returns must be sent back within 14 days of receiving the items in order to receive a full refund. Please read our terms and conditions for the condition the goods must be received back in.

International orders do not include import tax. Customers are responsible for any additional costs incurred with shipping internationally.


* NEW*

Collect in store at Rumour, avecNono STORE, Europallee 33, 8004 - Zürich, Switzerland

Proceed with the checkout process and select the shipping address to be the same as the billing address.
In the next step the delivery options will show 'In Store Pickup' and no shipping cost will be added with this option.

If paying in store please note your goods will be held for 1 week from order.
Paid for items will be held for 1 month.

The store accepts cash and all major credit and debit cards for payment.

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